FAQ

Here are some Frequently Asked Questions about the Freud APP

Welcome to the Frequently Asked Questions (FAQs) section of Freud, your AI-powered psychotherapeutic chatbot. Here, you’ll find answers to common questions about how Freud works, its features, and how it can assist you in managing your mental health. Whether you are just getting started or looking for more detailed information about our services and pricing, this section is designed to help you get the most out of your experience with Freud. Read on to learn more about navigating the app, maintaining your privacy, understanding billing, and maximizing the benefits of chatting with Freud.

What features does Freud offer?

What is Freud App?

• Freud is a psychotherapeutic chatbot app designed to offer users a confidential space to talk about their mental health issues. It provides support through artificial intelligence, simulating a therapeutic conversation to help manage everyday stress and emotional challenges.

How do I start using Freud?

• Simply download the Freud app from your app store, create an account, and you will receive 15 free credits to begin your conversations. You can start chatting with Freud immediately after setting up your account.

How does Freud help with mental health?

• Freud uses AI-driven conversations to understand your concerns and provide psychological support. The chatbot is programmed with therapeutic techniques and responses that can help users explore their feelings, reflect on their thoughts, and find ways to improve their mental well-being.

Is Freud a replacement for professional therapy?

• No, Freud is not a replacement for professional therapy. It is designed as a supplementary tool to offer emotional support and help manage mild to moderate mental health concerns. For more severe conditions or crises, it is crucial to seek help from a licensed professional.

How do I communicate with Freud?

• You can chat with Freud anytime by typing your thoughts and feelings into the app. Freud will respond with questions or reflections to help you delve deeper into your emotional state and offer support.

Are my conversations private?

• Yes, your privacy is a top priority. All conversations with Freud are encrypted and kept confidential. No personal information is shared with third parties.

What does it cost to use Freud?

• With downloading the app and registering Freud you get 15 Credits for free to get an overview, how Freud can support your mental health. After your initial 15 free credits, each question you ask costs one credit. Additional credits can be purchased within the app. The cost for additional credits will vary depending on the package you choose.

How can I purchase more credits?

• To buy more credits, navigate to the 'Purchase Credits' section in the app. You can choose from several credit packages depending on your needs. Payments can be made securely through the app using your preferred payment method.

What if I run out of credits in the middle of a conversation?

• If you run out of credits during a conversation, the app will notify you, and you'll have the option to purchase more credits immediately to continue the conversation without interruption.

Can I get a refund for unused credits?

• Credits are non-refundable and non-transferable. We encourage you to utilize all purchased credits to fully benefit from your interactions with Freud.

Who can benefit from using Freud?

• Anyone looking for emotional support and a way to manage stress, anxiety, or other mild mental health issues can benefit from Freud. It's an excellent tool for those seeking an immediate, accessible, and private way to discuss their feelings.

Refund Policy

At Freud, we strive to provide our users with the highest quality service to support their mental health needs. Please note the following important points regarding the purchase of Freud App Credits:

1. Non-Refundable: All purchases of Freud App Credits are final. We do not offer refunds for credits purchased, regardless of their use or non-use.
2. Non-Transferable: Credits purchased cannot be transferred to another account. Each user's credits are bound to their individual account and must be used by the account holder only.

We encourage our users to consider their needs carefully before purchasing credits. This policy helps us maintain a streamlined and efficient service that remains focused on providing valuable and supportive interactions through our app.

For any questions or concerns about your credits, please contact our support team through the app's help section. We are here to assist you and ensure your experience with Freud is positive and beneficial.